Privacy Policy

Questions or concerns?

Reading this Privacy Policy will help you understand how we handle your personal information and the choices available to you. Contact us at Email: info@urbanstaysindia.com, Phone: +91 9010709995. If you do not agree with the practices described here, please do not submit personal information or use our Services.

Summary of key points

What personal information do we process?

Depending on how you interact with us, we may collect information you voluntarily provide — name, phone number, accommodation preferences, room type, sharing preference, expected move-in date. Where accommodation is arranged, we may also collect documentation reasonably required for admission, verification, security, legal or regulatory purposes, including government-issued ID where applicable.

Do we process sensitive personal information?

We do not intentionally request sensitive personal information through our website unless necessary for a specific lawful purpose or in connection with accommodation or compliance with law. Do not provide sensitive information through enquiry forms unless specifically requested.

Do we collect information from third parties?

We generally collect information directly from you (enquiry, WhatsApp, calls). We may also receive limited technical or usage information through Google Analytics, Google Ads, Google Tag Manager and Google Maps.

How do we process your information?

Respond to accommodation enquiries and provide property information.
Understand preferences and communicate regarding your enquiry.
Facilitate enquiry and admission, verify information where necessary.
Maintain safety and security of residents and premises.
Improve website, Services and user experience; measure advertising effectiveness.
Prevent fraud/misuse and comply with legal obligations.

Sharing, safety and rights

We may share information with service providers (hosting, analytics, advertising, communications) where necessary — we do not sell your personal information. We use reasonable technical and organisational safeguards, though no internet transmission is completely secure. Subject to law, you may request access, correction, deletion or withdrawal of consent — contact us via the details in Contact Us.

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. Do We Use Cookies and Other Tracking Technologies?
5. How Long Do We Keep Your Information?
6. How Do We Keep Your Information Safe?
7. Do We Collect Information From Minors?
8. What Are Your Privacy Rights?
9. Controls for Do-Not-Track Features
10. How Can You Review, Update, or Delete the Data?
11. Do We Make Updates to This Privacy Policy?
12. How Can You Contact Us?

1. What information do we collect?

Personal information you disclose to us

We collect information you voluntarily provide when you submit an enquiry, express interest in a property, contact us by telephone or WhatsApp, request room information, or begin the admission process.

Information collected through website enquiries

Name, phone number, sharing preference, preferred room type, expected move-in date.

We do not require an email address through general enquiry forms.

Information during accommodation admission

If you proceed beyond enquiry to become a resident, we may collect additional information reasonably necessary for accommodation, verification, security, record-keeping or legal compliance — including government-issued ID.

WhatsApp and telephone

We may process information you provide during those communications (name, phone, preferences). WhatsApp communications are also subject to WhatsApp's own privacy practices.

Information automatically collected

IP address, browser/device type, OS, language, referring URL, pages visited, date/time, interactions, approximate location, diagnostics.

Google Analytics may collect user counts, sessions, approximate geography and browser/device info. We use this to maintain functionality, understand usage, measure advertising and maintain security.

Log, device & location data

We may collect log/usage data (IP, pages viewed, timestamps, referrals, errors), device data (type, OS, display, ISP) and limited location info (e.g. Maps display, approximate traffic location). We do not require precise GPS merely to browse.

Lead forms and enquiries

Enquiry information is used to respond, contact you about availability, understand sharing/room/move-in preferences, provide He/Her Stays info, follow up and facilitate admission. By submitting, you acknowledge we may contact you at the details provided for enquiry-related purposes.

2. How do we process your information?

Respond to enquiries; provide property, room and facility information.
Understand requirements; communicate; facilitate admission; verify where necessary.
Maintain enquiry/resident records, safety and security; prevent fraud.
Operate, maintain and improve the website; understand usage; measure marketing.
Conduct permitted marketing; comply with law; protect legal rights and property.

Processing may be where necessary to provide a requested service, required by law, permitted for legitimate purposes, or where you have consented, as applicable.

3. When and with whom do we share personal information?

We do not sell or rent your personal information. We may share where reasonably necessary for operations, communications, advertising, analytics, security or legal compliance.

Vendors and service providers

Hosting (Hostinger), security, analytics, advertising measurement, tag management, communications and infrastructure — under their own policies and contracts.

Google services

Google Analytics, Google Ads, Google Tag Manager and Google Maps may collect technical, usage, advertising or location info per their configuration — used to understand usage, measure ads, manage tags and display locations. See our Cookie Policy.

Business transfers & legal

Information may transfer in a merger/acquisition/restructuring subject to law. We may disclose to comply with law, respond to lawful requests, protect rights/safety, prevent fraud, enforce agreements and protect residents and staff.

4. Do we use cookies and other tracking technologies?

Yes. Cookies, tracking pixels, tags and similar technologies support functionality, usage understanding, ad measurement, security and UX — including Google Analytics, Google Ads, Google Tag Manager and Google Maps. You can control cookies via browser settings and any consent controls provided. See our Cookie Policy.

5. How long do we keep your information?

Only as long as reasonably necessary to fulfil purposes, provide Services, maintain records, resolve disputes, enforce agreements, maintain security or comply with law — varying by nature, purpose, relationship and legal requirements. When no longer required, we may delete, anonymise or securely dispose of it, or retain where required by law.

6. How do we keep your information safe?

Reasonable technical and organisational safeguards (access controls, security practices) protect against unauthorised access, loss, misuse or disclosure — but no electronic system is completely secure, and internet transmission carries inherent risks.

7. Do we collect information from minors?

Our website is not restricted to adults and may be visited by under-18 students. Accommodation/admission may involve age requirements, guardian involvement, ID and property rules. Where we knowingly process under-18 data we take steps required by law, including verifiable parental consent. We do not knowingly use children's data for targeted advertising where prohibited. Guardians may contact info@urbanstaysindia.com / +91 9010709995.

8. What are your privacy rights?

Request access, correction, deletion, withdrawal of consent (subject to law).
Raise a grievance; opt out of promotional communications via contact or unsubscribe links.

Stopping promotions does not stop necessary service/transactional communications.

9. Controls for Do-Not-Track features

There is no universal DNT standard, so our site may not respond to every DNT signal. Manage cookies via browser settings and consent controls instead.

10. How can you review, update, or delete the data?

Contact info@urbanstaysindia.com / +91 9010709995 for access, correction, deletion, consent withdrawal or other privacy help. We may verify identity and respond within legally required timelines.

11. Do we make updates to this policy?

Yes. We may update for Service, technology, processing, legal or business changes — the “Last updated” date will change. Review periodically.

12. How can you contact us?

Urban Her Stays and Urban He Stays Private Limited
Website: urbanstaysindia.com
Email: info@urbanstaysindia.com
Phone: +91 9010709995
H.No. 5-118, Chilkur Balaji Road, Moinabad, Hyderabad – 500075, Telangana, India